Terms of Service.

Welcome to KidGo Transport! These Terms of Service outline the rules, responsibilities, and expectations for families using our child transportation services. By booking a ride, you agree to the terms below.

Rider Conduct

To ensure safety for all:

  • Riders must wear seatbelts at all times.

  • No eating or drinking during transport (water is allowed).

  • Riders should remain seated and respectful during the ride.

  • No distracting the driver at any time.

  • Repeated disruptive behavior may result in suspension of service.

Scheduling & Payment Policy

Scheduling Options

  • Single Rides – $30 one-way.

    • Must be booked at least 72 hours in advance.

    • If booked with less than 72 hours’ notice and availability allows, an additional $10 rush fee applies.

  • Bulk Rides – Families may book multiple rides on a weekly, bi-weekly, or monthly basis.

    • Rides must be scheduled 72 hours prior to the first ride of the package.

    • Bulk bookings are eligible for a discounted rate (see Discounts section).

Payment Options

  • Weekly – Payment due 72 hours before the first scheduled ride of the week.

  • Bi-Weekly – Payment due 72 hours before the first scheduled ride of the period.

  • Monthly – Payment due 72 hours before the first scheduled ride of the month.

Discounts for Bulk Bookings

  • Families booking rides in bulk (weekly, bi-weekly, or monthly) may qualify for discounted rates.

  • Discount percentages may vary and will be applied at the time of invoicing.

Late Payments & Balances

  • No new rides can be scheduled until all outstanding balances are satisfied.

  • Late payments may result in suspension of service.

Cancellations

  • More than 48 hours in advance – No fee.

  • 24–48 hours in advance – 50% of ride cost will be charged.

  • Less than 24 hours in advance – Full ride cost will be charged.

  • Sick Day Exception – Each child is allowed three sick-day waivers per school year where late cancellation fees are not applied. After those are used, standard fees apply.

  • Repeated last-minute cancellations (outside of sick days) may result in service suspension.

Safety & Liability

  • All drivers are screened and trained for child passenger safety.

  • While we take every precaution, KidGo Transport is not responsible for delays due to traffic, weather, or emergencies beyond our control.

  • Parents/guardians are responsible for ensuring children are ready at the scheduled pick-up time.

Tracking & Communication

  • Families will have access to a ride-tracking app (details to be provided).

  • Parents will receive real-time updates on pick-ups, drop-offs, and delays when possible.

Agreement

By booking services with KidGo Transport, you acknowledge that you have read, understood, and agreed to these Terms of Service.