What is your service?

We provide safe and reliable rides for children to and from school, activities, and other approved destinations. Think of us as a trusted rideshare designed specifically with kids in mind.

How do I book a ride?

Rides must be scheduled and paid for at least 72 hours in advance. You can book single rides or save with weekly, bi-weekly, or monthly ride packages.

How much does a ride cost?

Each ride is $30 one-way. Discounts are available for families who book rides in bulk or choose recurring scheduling.

What if I only need one ride?

Single rides are available! Just be sure to schedule at least 72 hours before your child’s pickup.

How do parents track rides?

We’re excited to announce our partnership with KidShuttle! Parents will be able to track rides in real time, receive pickup and drop-off notifications, and communicate directly with the driver through the app. A “Coming Soon” page will keep you updated as we launch this new feature.

What if my child is sick and I need to cancel?

We understand kids get sick! Our cancellation policy is designed to be fair while also keeping routes efficient:

• More than 48 hours in advance – No fee.

• 24–48 hours in advance – 50% of ride cost will be charged.

• Less than 24 hours in advance – Full ride cost will be charged.

• Sick Day Grace – Each family may request up to three sick-day fee waivers per school year. After that, standard fees apply.

Repeated last-minute cancellations outside of illness may result in service suspension.

Who are the drivers?

All drivers are thoroughly vetted with background checks, driving record screenings, and safety training. We treat your children’s safety like our own top priority.

Can I meet the driver before my child’s first ride?

Yes! We offer an introduction session so parents and kids can meet their driver before the first scheduled ride.

How will I know when my child is picked up or dropped off?

Parents will receive instant notifications through the KidShuttle app for every pickup and drop-off.

What safety measures are in place?

• Drivers are trained and background-checked

• Children are never left unattended at drop-off

• GPS tracking for every ride

• Direct parent-driver communication through the app

What areas do you serve?

Currently, we serve families in Baltimore City and Baltimore County. More locations may be added in the future!